Payment policy

Cardholder refusal

The price is final in Bulgarian leva /BGN/ and includes all taxes and fees/VAT, tourist tax/.

Cardholder Refusal Policy:

  • At the time of booking – 50% prepayment.
  • Additional payment of 50% at the reception.
  • Upon cancellation of the reservation up to 14 days before the date of arrival – full refund.
  • Upon cancellation of the reservation – 13 days before arrival – 50% prepayment is non-refundable.
  • In case of no-show – 50% prepayment is non-refundable.

If payment is done by credit card the refund of the paid sum will be transferred via reversed transaction to the ordering card within 14 calendar days.